Request a Return

Fill out the form to register your return. After review, you will receive further information.

How it works

1
Fill out the form

Enter all required information about your order and the item.

2
Review

We will review your request within 1-2 business days.

3
Return instructions

You will receive an email with return label and instructions.

4
Refund/Exchange

After receiving the goods, processing takes 5-7 business days.

Return Form

Please fill out all required fields. The more detailed your information, the faster we can process your request.

1 Order Information

You can find this in your order confirmation.

2 Product Information

3 Reason & Condition

For defects or damage, please attach photos. Max. 5 MB per image (JPG, PNG, WebP).

4 Preferred Resolution




Specify the item you would like to exchange for.
For refunds, we need your bank details. PayPal payments will be automatically refunded there.
11 - 10 =
Please solve this simple math problem.

Frequently Asked Questions about Returns

After receiving the return instructions, you have 14 days to send the goods back to us.

For withdrawal within the 30-day period, you bear the return shipping costs. For defective or wrong items, we cover the costs.

The refund will be processed within 5-7 business days after receipt and inspection of the goods via the same payment method.

Yes, you can specify in the form whether you want a refund, exchange, or store credit.

Important Notes

  • Please do not return items without prior registration.
  • The right of withdrawal is 30 days from receipt of goods.
  • Damaged or soiled goods may result in reduction of value.
  • Include original packaging if possible.

Our Return Policy

  • 30-day right of withdrawal for consumers
  • Free returns for defective items
  • Fast processing and refunds
Full withdrawal policy